Changing and Canceling an Order, Canceling a Transaction, and Returning Products
- Unico’s return and cancellation policy is subject to the provisions of the Consumer Protection Law, 5741–1981. The customer may cancel their order and/or return products received, in accordance with the provisions detailed below. Please note that a product that has been used or whose expiration date has passed cannot be returned, unless the product expired before it reached the customer.
2. Any change or cancellation of an order by the customer will be handled at the discretion of Unico to Your Door and in accordance with the instructions detailed below.
.3 A customer who wishes to cancel or change their order must contact the Unico to Your Door customer service center at the phone number listed in the Terms of Use and notify them of their desire to make a change or cancellation. This notification must be received no later than 5 hours before the delivery time selected when the order was placed.
.4 Upon receipt of the cancellation notice, Unico to Your Door will refund the customer the amount paid for the order. However, the company may charge a cancellation fee of up to 5% of the order value or 100 NIS—whichever is lower—in accordance with the provisions of the law.
.5 A customer who wishes to add items to an existing order will pay for them at the price in effect at the time of the change, rather than at the price that was in effect at the time of the original order.
.6 Transactions may be canceled and products returned within 14 days of the order’s receipt, except for perishable items such as fruits and vegetables, which cannot be returned or canceled by law. To cancel the transaction, please contact Unico Home Delivery and notify them of your intention to cancel. Upon receipt of the notification, provided it was submitted on time, arrangements will be made for the return of the products.
.7 Upon receipt of the returned products, and subject to Section 8 below, Unico to Your Door will refund the customer’s money. The company may charge a cancellation fee of up to 5% of the order value or 100 NIS—whichever is lower—including shipping costs, if any. No cancellation fee will be charged in the event of a product defect or a discrepancy between the product description on the website and the actual product.
.8 Unico Home Delivery will inspect the returned products, including weighing them and checking for signs of use, if any.
.9 The customer is requested to verify that the products received match the order placed. In the event of a material discrepancy (e.g., a product of poor quality), Unico to Your Door must be notified within one business day. If notification is not provided in a timely manner, this will be deemed approval of the order, and no claim by the customer regarding this matter will be accepted.
For more information, please fill out the product cancellation/return form.