This delivery, time slot and delivery area policy is Chapter E of the site terms and is reproduced here in full. The numbering matches the numbering in the terms.
This is a translation provided for convenience. The binding version is the Hebrew one; in any conflict between the versions, the Hebrew text prevails.
5.1. Delivery areas
Deliveries are made only within the defined delivery areas of the Company. Before placing an order, it is the responsibility of the Customer to verify that the requested delivery address is included in the list of delivery areas on the Site.
5.2. Delivery time slot
When placing an order the Customer will select an available delivery time slot from those offered on the Site. The Company will make every effort to deliver within the selected time slot.
5.3. Delivery fees and minimum order
The Company may set a minimum purchase amount for placing an order on the Site (for example 150 shekels including VAT). A delivery fee will be added to every order, as detailed on the Site at checkout. The Company may grant an exemption from delivery fees for orders above a certain amount, in accordance with the promotions policy in force.
5.4. Leaving the delivery at the door
If the Customer is not present at the address at the time of delivery, within the delivery slot they selected, they hereby give their advance consent and express authorisation for the delivery to be left at the door of the address registered as the delivery location.
Giving such authorisation to leave the delivery at the door constitutes a full and complete release of the Company from any liability for loss, theft, spoilage or damage caused to the products (including frozen and fresh products) from the moment they are left at the door.
5.5. Orders at the weekend and on festivals
An order received on a Friday or Saturday, on a festival eve or on a festival day, will be delivered during Sunday or immediately after the festival.
5.6. Delays outside the control of the Company
The Company will not be liable for any delay in delivery arising from force majeure events, strikes, war, a security or national emergency, road closures, extreme weather damage or other circumstances outside its direct control.
5.7. Collection in person
Collection in person from the Company warehouses is not available in any form.
Delivery enquiries
To check delivery areas or delivery times, or for any other delivery question, contact the Unicco customer service centre by telephone or WhatsApp on 054-2862977, by email at rhmiunicco@gmail.com, Sunday to Thursday between 08:00 and 16:00.