Frequently Asked Questions

It's very simple! Choose your items, add them to your cart, proceed to checkout, enter your shipping and payment information—and that's it, your order is on its way to you.

Yes, you can change or cancel an order up to 5 hours before the delivery time. Please contact customer service as soon as possible via WhatsApp or by phone.

Deliveries arrive within 12–24 hours, depending on your location and delivery availability.

Delivery times are determined by the time the order is placed. Orders placed before 4:00 p.m. will arrive the same day by 11:59 p.m. Orders placed after 4:00 p.m. will arrive the next day between 10:00 a.m. and 4:00 p.m.

You can pay with a credit card.

Yes! New deals are posted every week—be sure to check out the "Deals" page and sign up for the newsletter.

Absolutely. Enter the code in the appropriate field on the payment page.

In such a case, we will contact you and offer a similar alternative or a refund; in any event, the customer will not be charged more than the price of the product they ordered, even if the product was on sale.

Yes, you can select the desired quantity in kilograms, and the price will be updated accordingly.

Of course. We ensure quality and freshness in all food categories.

You can contact us by phone, email, or through the chat feature on our website. Business hours: Sunday–Thursday 8:00 a.m.–6:00 p.m., Friday 8:00 a.m.–1:00 p.m.

Yes, registering on the site allows you to save your information, order history, shopping lists, and more.

Currently, the service is available only through the website, but an app is in development.